IM and Presence Service Reports

The following table describes the types of system reports that display in Cisco Unified Reporting after you install the IM and Presence Service on Unified Communications Manager.


Note

From Release 10.0(1), the IM and Presence cluster information is available from the Cisco Unified Communications Manager node. From Cisco Unified Communications Manager, select Cisco Unified Reporting > System Reports > Unified CM Cluster Overview.

You can view and generate any of the report types in the following table.

IM and Presence Service Reports That Display in Cisco Unified Reporting

Report

Description

Report Descriptions

Provides troubleshooting and detailed information about the reports that display. This report provides descriptions for the report, for each information group, and for each data item, as well as the data sources, symptoms of related problems, and remedies.

IM and Presence Database Replication Debug

Provides debugging information for database replication.

Tip    For this report, generation may spike CPU and take up to 10 seconds per node in the cluster.

IM and Presence Database Status

Provides a snapshot of the health of the IM and Presence Service database. Generate this report before an upgrade to ensure that the database is healthy.

IM and Presence Table Count Summary

Provides a database-centric view of data. This report proves useful for administrators or AXL API developers that understand the database schema.

Presence Configuration Report
Provides configuration information about IM and Presence Service users.
  • Users that are synced from Cisco Unified Communications Manager

  • Users that are enabled for IM and Presence Service

  • Users that are enabled for Microsoft remote call control

  • Users that are enabled for calendaring information in IM and Presence Service

Click View Details to see the list of users in sortable columns.

Presence Usage Report

Provides usage information for logged-in XMPP clients and third-party APIs.

Click View Details to see the list of XMPP clients and third-party APIs in sortable columns.

Presence Limits Warning Report

Provides information about users that have met or exceeded the configuration limits for the maximum number of contacts or watchers.

Click View Details to see the list of users in sortable columns.