The Anonymous Call Home feature is a sub-feature of the Smart Call Home feature that allows Cisco to anonymously receive inventory and telemetry messages. Enable this feature to keep your identification anonymous.
The Cisco Unified Communications Manager sends only inventory and telemetry messages and not diagnostic and configuration information to Smart Call Home back-end.
It will not send any user related information (for example, registered devices and upgrade history).
Anonymous call home option does not require registration or entitlement for Smart Call Home feature with Cisco.
The inventory and telemetry messages are sent periodically (first day of every month) to the Call Home back-end.
Include Trace logs and Diagnostic Information option is disabled if Cisco Unified CM is configured to use Anonymous Call Home.
Inventory messages contains information about the cluster, nodes, and license.
The following table lists the inventory messages for Smart Call Home and Anonymous Call Home.
Anonymous Call Home |
||
|---|---|---|
Contact Email |
Applicable |
Not Applicable |
Contact Phone number |
Applicable |
Not Applicable |
Street Address |
Applicable |
Not Applicable |
Server Name |
Applicable |
Not Applicable |
Server IP Address |
Applicable |
Not Applicable |
Licence Server |
Applicable |
Not Applicable |
OS Version |
Applicable |
Applicable |
Model |
Applicable |
Applicable |
Serial Number |
Applicable |
Applicable |
CPU Speed |
Applicable |
Applicable |
RAM |
Applicable |
Applicable |
Storage Partition |
Applicable |
Applicable |
Firmware version |
Applicable |
Applicable |
BIOS Version |
Applicable |
Applicable |
BIOS Information |
Applicable |
Applicable |
Raid Configuration |
Applicable |
Applicable |
Active Services |
Applicable |
Applicable |
Publisher Name |
Applicable |
Not Applicable |
Publisher IP |
Applicable |
Not Applicable |
Product ID |
Applicable |
Applicable |
Active Version |
Applicable |
Applicable |
Inactive Version |
Applicable |
Applicable |
Product Short name |
Applicable |
Applicable |
Telemetry messages contain information about the number of devices (IP phones, gateways, conference bridge, and so on) for each device type that is available on a Cisco Unified Communication Manager cluster. The telemetry data contains the device count for the entire cluster.
The following table lists the telemetry messages for Smart Call Home and Anonymous Call Home.
|
Telemetry messages |
Smart Call Home |
Anonymous Call Home |
|---|---|---|
Contact Email |
Applicable |
Not Applicable |
Contact Phone number |
Applicable |
Not Applicable |
Street Address |
Applicable |
Not Applicable |
Server name |
Applicable |
Not Applicable |
CM User Count |
Applicable |
Not Applicable |
Serial Number |
Applicable |
Applicable |
Publisher name |
Applicable |
Not Applicable |
Device count and Model |
Applicable |
Applicable |
Phone User Count |
Applicable |
Applicable |
CM Call Activity |
Applicable |
Applicable |
Registered Device count |
Applicable |
Not Applicable |
Upgrade history |
Applicable |
Not Applicable |
System Status |
Applicable for Host name, Date, Locale, Product Version, OS Version, Licence MAC, Up Time, MP Stat, Memory Used, Disk Usage, Active and Inactive partition used, and DNS |
Applicable for Date, Locale, Product Version, OS Version, Licence MAC, Up Time, Memory Used, Disk Usage, and Active and Inactive partition used |
Configuration messages contain information about the row count for each database table that is related to a configuration. The configuration data consists of table name and row count for each table across the cluster.