Call Home Configuration

In Cisco Unified Serviceability, choose Call Home > Call Home Configuration.

The Call Home Configuration window appears.


Note

You can also configure the Cisco Smart Call Home while installing the Cisco Cisco Unified Communications Manager.

The Smart Call Home feature is enabled if you configure Smart Call Home option during installation. If you select None, a reminder message is displayed, when you log in to Cisco Cisco Unified Communications Manager Administration. Instructions to configure Smart Call Home or disable the reminder using Cisco Unified Serviceability is provided.

The following table describes the settings to configure the Cisco Cisco Unified Communications Manager Call Home.

Cisco Cisco Unified Communications Manager Call Home Configuration Settings

Field Name

Description

Call Home Message Schedule

Displays the date and time of the last Call Home messages that were sent and the next message that is scheduled.

Call Home*
From the drop-down list, select one of the following options:
  • None:

    Select this option if you want to enable or disable the Call Home. A reminder message appears Smart Call Home is not configured. To configure Smart Call Home or disable the reminder, please go to Cisco Unified Serviceability > Call Home or click here on the administrator page.

  • Disabled: Select this option if you want to disable Call Home.
  • Enabled (Smart Call Home): This option is enabled, if you have selected Smart Call Home during installation. When you select this option, all the fields under Customer Contact Details are enabled. With the same configuration, the options in Send Data are also enabled.
  • Enabled (Anonymous Call Home): Select this option if you want to use Call Home in anonymous mode. When you select this option, all the fields under Customer Contact Details is disabled. With the same configuration, the Send a copy to the following email addresses (separate multiple addresses with comma) field in Send Data is enabled, and Include Trace logs and Diagnostics Information is disabled on Call Home page.
    Note   

    If you enable Anonymous Call Home, the server sends usage statistics to Cisco systems from the server. This information helps Cisco to understand user experience about the product and to drive product direction.

Customer Contact Details

Email Address*

Enter the contact email address of the customer. This is a mandatory field.

Company

(Optional) Enter the name of the company. You can enter up to 255 characters.

Contact Name

(Optional) Enter the contact name of the customer. You can enter up to 128 characters.

The contact name can contain alphanumeric characters and some special characters like dot (.), underscore (_) and, hyphen (-).

Address

(Optional) Enter the address of the customer. You can enter up to 1024 characters.

Phone

(Optional) Enter the phone number of the customer.

Send Data

Send Data to Cisco Technical Assistance Center (TAC) using

This is a Mandatory field. From the drop-down list, select one of the following options to send Call Home messages to Cisco TAC:

  • Secure Web (HTTPS): Select this option if you want to send the data to Cisco TAC using secure web.
  • Email: Select this option if you want to send the data to Cisco TAC using email. For email, the SMTP server must be configured. You can see the Host name or IP address of the SMTP server that is configured.
    Note    A warning message displays if you have not configured the SMTP server.
  • Secure Web (HTTPS) through Proxy: Select this option if you want to send the data to Cisco TAC through proxy. Currently, we do not support Authentication at the proxy level. The following fields appear on configuring this option:
    • HTTPS Proxy IP/Hostname*: Enter the proxy IP/Hostname.
    • HTTPS Proxy Port*: Enter the proxy port number to communicate.

Send a copy to the following email addresses (separate multiple addresses with comma)

Check this check box to send a copy of the Call Home messages to the specified email addresses. You can enter up to a maximum of 1024 characters.

Include Trace logs and Diagnostic Information

Check this check box to activate the Cisco Cisco Unified Communications Manager to collect logs and diagnostics information.

Note   

This option is active only if the Smart Call Home is enabled.

The message contains diagnostic information collected at the time of alert along with trace message. If the trace size is less than 3 MB, then the traces will be encoded and sent as part of alert message and if the traces are more than 3 MB then the path of the trace location is displayed in the alert message.

Save

Saves your Call Home configuration.

Note   

After you save your Call Home Configuration, an End User License Agreement (EULA) message appears. If you are configuring for the first time, you must accept the license agreement.

Tip   

To deactivate the Call Home service that you activated, select the Disabled option from the drop-down list and click Save.

Reset

Resets to last saved configuration.

Save and Call Home Now

Saves and sends the Call Home messages.

Note   

A message appears Call Home Configuration saved and all Call Home Messages sent successfully if the messages are sent successfully.