IM and Presence Service only: The Cisco SOAP-Real-Time Service APIs support client login and third-party APIs for presence data.
Cisco Unified Communications Manager and Cisco Unity Connection only: The Cisco SOAP-Real-Time Service APIs allow you to collect real-time information for devices and CTI applications. This service also provides APIs for activating, starting, and stopping services.
The Cisco SOAP-Performance-Monitoring APIs service allows you to use performance monitoring counters for various applications through SOAP APIs; for example, you can monitor memory information per service, CPU usage, and performance monitoring counters.
The Cisco SOAP-Log-Collection APIs service allows you to collect log files and to schedule collection of log files on a remote SFTP server. Examples of log files that you can collect include syslog, core dump files, and Cisco application trace files.
The Cisco Unified Real-Time Monitoring Tool (RTMT) uses the SOAP-Diagnostic Portal Database Service to access the RTMT Analysis Manager hosting database. RTMT gathers call records based on operator-defined filter selections. If this service is stopped, RTMT cannot collect the call records from the database.