Smart Call Home

Smart Call Home provides proactive diagnostics, real-time alerts, and remediation on a range of Cisco devices for higher network availability and increased operational efficiency. It accomplishes the same by receiving and analyzing the diagnostic alerts, inventory, and other messages from Smart Call Home enabled Cisco Cisco Unified Communications Manager. This particular capability of Cisco Cisco Unified Communications Manager is called as Cisco Cisco Unified Communications Manager Call Home.

Smart Call Home offers:

  • Higher network availability through proactive, fast issue resolution by:

    • Identifying issues quickly with continuous monitoring, real-time, proactive alerts, and detailed diagnostics.

    • Making you aware of potential problems by providing alerts that are specific to only those types of devices in the network. Resolving critical problems faster with direct, automatic access to experts at Cisco Technical Assistance Center (TAC).

  • Increased operational efficiency by providing customers the ability to:

    • Use staff resources more efficiently by reducing troubleshooting time.

  • Fast, web-based access to needed information that provides customers the ability to:

    • Review all Call Home messages, diagnostics, and recommendations in one place.

    • Check Service Request status quickly.

    • View the most up-to-date inventory and configuration information for all Call Home devices.

Cisco Smart Call Home Overview



Smart Call Home contains modules that perform the following tasks:

For more information about Smart Call Home, see the Smart Call Home page at this location:

http://www.cisco.com/en/US/products/ps7334/serv_home.html