Set Up Trace Configuration

The following procedure provides an overview of the steps to configure and collect trace for feature and network services in the Serviceability interface.

Procedure
    Step 1   Configure the values of the TLC Throttling CPU Goal and TLC Throttling IOWait Goal service parameters (Cisco RIS Data Collector service) by performing one of these steps:

    • Cisco Unified Communications Manager Administration and Cisco Unified IM and Presense: Select System > ServiceParameters and configure the values of the TLC Throttling CPU Goal and TLC Throttling IOWait Goal service parameters (Cisco RIS Data Collector service).

    • Cisco Unity Connection only: Select System Settings > Service Parametersin Cisco Unity Connection Administration and configure the values of the TLC Throttling CPU Goal and TLC Throttling IOWait Goal service parameters (Cisco RIS Data Collector service).

    Step 2   Configure the trace setting for the service for which you want to collect traces. If you have clusters, you can configure trace for the service on one server or on all servers in the cluster.

    To configure trace settings, choose what information you want to include in the trace log by choosing the debug level and trace fields.

    If you want to run predetermined traces on services, set troubleshooting trace for those services.

    Step 3   Install the Cisco Unified Real-Time Monitoring Tool on a local PC.
    Step 4   If you want to generate an alarm when the specified search string exists in a monitored trace file, enable the LogFileSearchStringFound alert in Unified RTMT.

    You can find the LogFileSearchStringFound alarm in the LpmTctCatalog. (SelectAlarms > Definitions. In the Find alarms where drop-down list box, choose the System Alarm Catalog; in the Equals drop-down list box, choose LpmTctCatalog).

    Step 5   If you want to automatically capture traces for alerts such as CriticalServiceDownand CodeYellow, check the Enable Trace Download check box in the Set Alert/Properties dialog box for the specific alert in Unified RTMT; configure how often that you want the download to occur.
    Step 6   Collect the traces.
    Step 7   View the log file in the appropriate viewer.
    Step 8   If you enabled troubleshooting trace, reset the trace settings services, so the original settings are restored.
    Note   

    Leaving troubleshooting trace enabled for a long time increases the size of the trace files and may affect the performance of the services.