Set Up Trace Parameters

This section describes how to configure trace parameters for feature and network services that you manage through the Serviceability GUI.


Tip

For Cisco Unity Connection, you may need to run trace in Cisco Unified Serviceability and Cisco Unity Connection Serviceability to troubleshoot Cisco Unity Connection issues. For information on how to run trace in Cisco Unity Connection Serviceability, refer to the Cisco Unity Connection Serviceability Administration Guide .

Procedure
    Step 1   Select Trace > Configuration.

    The Trace Configuration window displays.

    Step 2   From the Server drop-down list box, select the server that is running the service for which you want to configure trace; then, click Go.
    Step 3   From the Service Group drop-down list box, select the service group for the service that you want to configure trace; then, click Go.
    Tip   

    The Service Groups in Trace Configuration table lists the services and trace libraries that correspond to the options that display in the Service Group drop-down list box.

    Step 4   From the Service drop-down list box, select the service for which you want to configure trace and, click Go.

    The drop-down list box displays active and inactive services.

    Tip   

    Cisco Unity Connection only: For the Cisco CallManager and CTIManager services, you can configure SDL trace parameters. To do so, open the Trace Configuration window for one of those services, and click the Go button that is next to the Related Links drop-down list box.

    If you configured Troubleshooting Trace for the service, a message displays at the top of the window that indicates that the Troubleshooting Traces feature is set, which means that the system disables all fields in the Trace Configuration window except for Trace Output Settings. To configure the Trace Output Settings, go to Step 11. To reset Troubleshooting Trace, see the Set up troubleshooting trace settings.

    The trace parameters display for the service that you chose. In addition, the Apply to All Nodes check box displays (Cisco Unified Communications Manager only).

    Step 5   Unified Communications Manager and IM and Presence only: If you want to do so, you can apply the trace settings for the service or trace library to all servers in the cluster by checking the Apply to All Nodes check box; that is, if your configuration supports clusters.
    Step 6   Check the Trace On check box.
    Step 7   Cisco Unity Connection only: If you are configuring SDL trace parameters, go to Step 10.
    Step 8   Select the level of information that you want traced from the Debug Trace Level list box, as described in Debug trace level settings.
    Step 9   Check the Trace Fields check box for the service that you chose, for example, Cisco Log Partition Monitoring Tool Trace Fields.
    Step 10   If the service does not have multiple trace settings where you can specify the traces that you want to activate, check the Enable All Trace check box. If the service that you chose has multiple trace settings, check the check boxes next to the trace check boxes that you want to enable, as described in Trace field descriptions.
    Step 11   To limit the number and size of the trace files, specify the trace output setting. See Trace Ouput Settings for descriptions.
    Step 12   To save your trace parameters configuration, click the Save button.

    The changes to trace configuration take effect immediately for all services except Cisco Messaging Interface (Cisco Unified Communications Manager only). The trace configuration changes for Cisco Messaging Interface take effect in 3 to 5 minutes.

    Note   

    To set the default, click the Set Default button.