The Cisco Serviceability Reporter service generates daily reports containing charts that display a summary of the statistics for that particular report. Reporter generates reports once a day on the basis of logged information.
Using the serviceability GUI, view reports from . You must activate the Cisco Serviceability Reporter service before you can view reports. After you activate the service, report generation may take up to 24 hours.
The reports contain 24-hour data for the previous day. A suffix that is added to the report names shows the date for which Reporter generated them; for example, AlertRep_mm_dd_yyyy.pdf. The Serviceability Reports Archive window uses this date to display the reports for the relevant date only. The reports generate from the data that is present in the log files, with the timestamp for the previous day. The system considers log files for the current date and the previous two days for collecting data.
The time that is shown in the report reflects the server "System Time."
You can retrieve log files from the server while you are generating reports.
 Note | The Cisco Unified Reporting web application provides snapshot views of data into one output and runs data checks. The application also allows you to archive generated reports. See the Cisco Unified Reporting Administration Guide for more information. |
Serviceability Report Archive Considerations for Cluster Configurations
This section applies to Cisco Unified Communications Manager and IM and Presence Service only.
Because the Cisco Serviceability Reporter is only active on the first server, at any time, Reporter generates reports only on the first server, not the other servers.
The time that is shown in the report reflects the first server "System Time." If the first server and subsequent servers are in different time zones, the first server "System Time" shows in the report.
The time zone differences between the server locations in a cluster are taken into account when data is collected for the reports.
You can select log files from individual servers or from all servers in the cluster when you generate reports.
Cisco Unified Reporting web application output and data checks include cluster data from all accessible servers.